Money-Back Guarantee FAQ

What does 200% Money-Back Guarantee mean?

If you pass at least one SIMCLEX™ exam, and you fail the NCLEX®, we will pay you back 200% the cost of your membership!

Only available on the 2 Year Plan

How do I qualify for the Money-Back Guarantee?

You only have to do one thing: Pass ONE SIMCLEX™ exam!
That's it! If you do that before you take the NCLEX®, then the Money-Back Guarantee applies to you!

Only available on the 2 Year Plan

What if I'm on an older plan? Do I still qualify for a Money-Back Guarantee?

Lifetime, Unlimited, and NRSNG NCLEX® Prep users still qualify for their original Money-Back Guarantee.
If you have any questions about what you need to do in order to be eligible for your perspective Money-Back Guarantee, please email us at

I have taken the NCLEX® already. Do I still qualify for the Money-Back Guarantee?

Yes, you still qualify for a Money-Back Guarantee even if you've taken an NCLEX® exam before and are retaking it.

How do I request a Money-Back Guarantee?

To request a Money-Back Guarantee, follow the steps below:

  1. Reach out to us via email:
  2. Send us a screenshot of your test results
  3. Screenshot must include:
    • Name
    • Date of NCLEX® exam
    • Result of NCLEX® exam

How will I receive my refund?

We will send the refund via PayPal payment.
You will need to create a PayPal account in order to receive your refund, but instructions will be provided when you contact us.

Does the Money-Back Guarantee apply for the NCLEX-PN®?

Yes, NRSNG Academy® provides foundational knowledge that makes it a great tool for the NCLEX-RN® and the NCLEX-PN®!

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